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CUSTOMER SUPPORT
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SUPPORT
Pocketfleet will assist
users with any issues that arise with
the software. We will modify code, take
you through a correction process
step-by-step or provide corrected keys,
what ever is reasonably necessary to assist the
customer. All support must be in
English, sending support questions in
any other language may result in no
reply.
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HOW TO GET FAST & ACCURATE
SUPPORT The
first step is to check the FAQ page. If the problem has
been experienced by another user, the resolution may be posted
there. This can save you time.
When
seeking support, please attach the following to your message
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Auto
3in1 : Log Files C:\Auto3in1.log and
C:\Auto3in1.archive
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Describe the problem in detail
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Include any data files you may have
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Include the following details:
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Name of the program
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Your Transaction number if available
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Full description of the error
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The desktop edition version number if applicable
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The Pocket PC version number in full
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Your Operating system on the desktop if applicable
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The make and model of your device
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Any Device upgrades if applicable
Including
the above information in a message to
pfsupport@rogers.com
will speed up the resolution to your problem.
If you do
not get a reply within 48hrs, your message may have been blocked
by a spam blocker or the reply may have been blocked.
Please be sure to include
pfsupport@rogers.com as a trusted address in any spam
blocking software. Messages that are returned
undeliverable will be marked as resolved and no further attempts
will be made to contact you. If your message goes
unanswered, try another email address if possible as our blocker
may have deleted your message. This usually happens (not
always) if your address is from a server known to send out lots
of spam such as yahoo.com or hotmail.com.
An
alternative is to send a support request through Handango, This
is a last resort as there is generally a 2-3 day delay in
getting a response from Handango and Handango does not send
reports during non-business hours or weekends.
Pocketfleet is dedicated to helping you get the functionality
you need from the software we provide. Our staff will work
day and night to resolve any problems you have to ensure trouble
free enjoyment of our software.
If you
have a problem that has been resolved in a newer version, that
update will be provided to you at no additional charge.
For Pocket Fault
Code Customers
Email
pfsupport@rogers.com
with any Truck and Coach mechanical questions and our certified
Truck and Coach mechanic will reply as soon as a possible
solution has been found and will provide the necessary
documentation, bulletins or schematics. Tech support is
not live so please allow up to 24hrs for a response.
Questions should be limited to Electronic fault codes.
Tech Support for Pocket Fault Codes is 12 months from the
original date of purchase, to extend support you must subscribe.
You must also agree to the end user license agreement (EULA)
provided with your software .
Suggested format
for Tech Support questions:
Make and Model of vehicle:
VIN:
Engine Serial Number:
Active Fault Codes:
Inactive Fault Codes:
Detailed description of what the problem or
complaint is and what has been done to try and rectify it.
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