If you have a question that you can not find the answer for here, please let us know at pfsupport@rogers.com
ANNOUNCEMENT! We have set up a new website dedicated to PF-Diagnose at www.PocketfleetDiagnosticSolutions.com
Please use the new site for FAQs and Support This site will be for Pocket PC Software only. This way we can concentrate the new site on Diagnostics.
The NEW site will have the same look and feel as this site so you should feel right at home. Thank-You.
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Q. Why is the response so slow? A. Several things can cause a lag time or slow response. Computer Speed, we recommend a dual core processor and 2 megs of ram min. Another factor is the video processor, since it is impossible to change the video processor in your laptop, changing settings to reduce overhead can also correct the problem. In the Settings under Measurements, Turn Off Wide Lines, if available, Wide lines eat up Video RAM. Try turning Legend on and off and reduce the number of lines you display can all help. Also uncheck PIDs in the Data View, You should only check the PID or SPNs you need and once they appear, uncheck the box, if they don't appear after 10-15 seconds, uncheck the box anyway as they are either in error or unavailable. Also the datalink adapter can cause slow response, The specifications needed are met with the adapter we supply or the SU Enterprises IC4. Other adapters may exceed these specifications or not quite live up to them and therefore slow down the data. Try another adapter.
Q. I can't connect my Nexiq USB-Link? A. The Nexiq USB-Link works quite well as long as you select "NEXIQ Technologies USB-Link USB-Link" Our tests found it to be one of the best adapters we have tested.
Q. Why are the needles off-center in Windows Vista? A. There is a setting in windows vista for large icons and screen fonts, set this back to normal, if you changed it to see web pages, Internet explorer has a feature to enlarge fonts that does not affect other software.
A. Not in this version, Version 1.0 is a diagnostic tool only, it does not write any permanent changes to the ECM, you can view all available parameters but not change them. You can erase fault codes... We are working on adding limited parameter change features to version 2.
Q. Will it work on my Dodge Pickup Truck with a Cummins? A. This version of PF-Diagnose does not support OBD-II. If you can locate the J1939 Backbone and using a special plug, tap into that then it will communicate with any Cummins engine. For light trucks you are better using an OBD-II Adapter and scanner software, We supply both on our download page. Our complete system special comes with all you need to diagnose most cars, trucks and heavy equipment with software and adapters for J1708, J1939 and also OBD-II Multi-Protocol for Cars, Vans and Light Trucks.
Q. Why does my data or fault code screen look different, why are columns missing? A. The columns can be adjusted to suit the individual user, in some cases, after installing the product, the columns are set too wide or are one on top of another, this can be easily corrected by adjusting the affected columns. To do this follow these steps:
Slide bar A until you see the column divider B Left click and hold on the divider and drag it to the desired width
If a column is missing, it is likely on top of another column, you will see a double bar cursor when you place the cursor over the divider
Click with the left mouse button and hold while dragging to the right to expand the overlapped column, continue until the desired width is obtained, your columns will be remembered after this is done
Q. When I use a Serial to USB adapter, PF-Diagnose can not find my datalink? A. Datalink adapters can sometimes only be set to COM1 or COM2, when a Serial to USB adapter is first installed it selects a com port that is usually 3 or higher. You need to set the adapter to COM1 or COM2, to do this enter Control Panel, Select System
Then select Hardware, Then Device Manager
Select Com Ports then select Prolific USB-to-Serial Comm Port
Right click on it and select Properties
Select Port Settings then Advanced
Select the Com Port Number combo box and change the port to COM1 or COM2 (Only if your laptop does not have a serial port already) If you PC has a legacy serial port, use it and not the adapter.
Select OK and exit out, your adapter should now be seen by PF-Diagnose.
IF you are using a serial Protocol adapter connected to a USB-to-Serial adapter, you must select COM1 or COM2 and not USB in PF-Diagnose for that adapter
Q. Why do I get an error Sorry — your last action could not be completed? A. This is a security issue with PayPal, We recently moved our website to another server, you need to connect directly to that server so the links will connect properly, you can do that by changing your favourites to connect to http://pocketfleet.clearviewstation.com or by clicking HERE to go back to the download page and retry.
Q. I do not have a PayPal Account, is there another way to pay? A. PayPal also accepts most major credit cards without you having to setup an account with PayPal and that is why we use them. contact pfsupport@rogers.com for alternative arrangements
Q. I am supposed to get OEM Codes but I have a fault code that reads "Unknown Fault", why? A. The database determines what the code definition is based on the code value and the manufacturer, in some cases, the manufacturer is not retrieved from the module so we provided a drop-down box where you can select it. Once selected, wait 5-10 seconds and the code should change if it is in the database. For example, when hooking to a Freightliner with a Mercedes engine, and you see a fault Multiplex, unknown fault. and you look in the engine model box and it has MRCBN or is empty, select a model that has FRGHT in it and then select the fault tab again and wait, the fault should change to the correct description.
If not, Although we have thousands of code definitions in the database, there are always codes we will not have definitions for, these codes are not assigned by the society of automotive engineers and are what is referred to as proprietary. you may have to contact an authorized dealer for the module to get the definition of that code. Here are the Model Definitions
FRGHT = Freightliner, use for Multiplex or BHM (Bulkhead Module) codes INT = International Harvester MRCBN = Mercedes Benz CMMNS = Cummins DDEC = Detroit Diesel DEERE = John Deere CTPLR = Caterpillar
Last, if you purchased the less expensive SAE Only version, the OEM specific codes will not be available, you will need to upgrade to get them. The SPN, PID or SID and FMI will be correct and can be looked up in the Maintenance manual in some cases.
Q. Why are there no counts for the fault code? A. If you are seeing the first occurrence of a code, the counts may read 0 or 1, in some cases, counts data is not recorded by the module so for example in a Pre-2009 International engine, counts may not be available and therefore you will always see 000 as the counts
Q. Why do engine or ABS codes not erase, I hit erase codes, a couple boxes pop up but the codes come back? A. Because PF-Diagnose reads from all modules at the same time, those modules have priority as specified by the SAE standards, this sometimes causes PF-Diagnose to not be able to send the erase command before a new series of faults are sent by the module. Try again, You can always try the ERASE ALL command and erase all faults on all modules as this has a higher priority. Note, Active Codes can be erased but will return instantly and also be aware that when ABS codes are erased, the ABS warning lamp stays illuminated until you dive the vehicle a short distance.
Q. Why is the ABS light on in the dash after I erased all the codes? A. When you erase ABS codes, the vehicle needs to be driven a few hundred feet at 5 MPH or so before the ABS light will go out. This is because the ABS module needs to see wheel speed from all sensors before it can confirm all is OK. If you erase ALL FAULTS and even though you had no ABS faults, the ABS light will come on and the unit will need to be driven to get it to go out.
Q. I selected the adapter, protocol and then CONNECT, why is noting happening? A. Make sure the key is on, Make sure the Datalink adapter is properly connected, If you are using a USB to Serial adapter, Make sure the com port settings in Control Panel System Devices is correct. If any module is responding at all, the module you are trying to connect to may be faulty or the fuse could be blown. An example would be no engine data at all but I do see ABS data in the data view tab... This would suggest that the engine, engine data link wiring, or engine ECM Fuse is defective
If you have connected to other vehicles previously and no settings were changed, and the fuses and wiring is OK, Try disconnecting and switching to another protocol, The module may not support J1708 or J1939. look at the bottom of the PF-Diagnose screen for an error message, Email that message to PFSupport@rogers.com and include the session log file PFDiagnoseSession.log found in the Diagnostics folder in My Documents
HINT: A good indicator that the ECM is powered and communicating OK, is the check engine light. When you turn the key on, the check engine light should illuminate for 2-5 seconds and go out. If it does, the ECM is powering up and has passed the self test. If it never lights or stays on constantly, you have a problem. The same holds true for most modules such as ABS or Transmission.
Try connecting to another vehicle.
NOTE: 6 PIN datalink ports are J1708 ONLY, do not select J1939. 9 PIN Datalink Ports support both J1708 and J1939 but not all modules support both, for example, if you want to look at the engine on a 2004 International 4000 series DT466, use J1708 for basic engine and J1939 for emissions related modules, if you want to look at the Body Controller, it is J1939 ONLY, you need to switch protocols. Another case would be a John Deere, it has a 9 PIN adapter but only supports J1939, there are no J1708 datalink wires in the port because there may not be any J1708 compatible modules on the equipment.
If you still have a problem, contact Support at pfsupport@rogers.com
Q. PF-Diagnose CRASHES right after I select Connect, Why?
A. In Late August, a Microsoft Update that addressed Database security caused a problem with PF-Diagnostics Database Engine used to look up descriptions and codes. This was corrected immediately by Pocketfleet and a newsletter was sent out to all registered users at the time. If you have a registered version and you are having issues with the program crashing just after you select CONNECT, email us and get a link to the updated version 1.0.9.12 or later ASAP. This version may also have new features.
Be sure to Go into Setup and reselect the Adapter and Protocol as updating may change the adapter back to default.
If you find PF-Diagnose only quits only on J1939 applications just a few seconds after connecting, contact PF-Support for an updated version ASAP that should eliminate this problem.
Q. What are the Cummins, Caterpillar and International Menu items for? it reads UNAVAILABLE? A. These menu items will be for Diagnostic Tests procedures such as Injector tests and other engine specific features. If it reads UNAVAILABLE it is because the code is not yet ready for release, if it reads features like Injector Tests but is greyed out, you may have the SAE only edition and need the OEM edition to access these features.
Q. Do I need to select the engine or the vehicle types in the drop-down boxes? A. You do not need to select them, they should select themselves once the program can read the data however, in some cases, mainly with off-road equipment, there is no serial number or engine make programmed into the ECM. In that case you are able to choose the correct make and model. This is necessary for proper code interpretation in the OEM versions.
Q. Is this program only good for Trucks? A. No, it will work on any system that uses the supported protocols currently J1587, J1708, and J1939. The system could be in a Wood Chipper, a Backhoe, A Sidewalk Plow, or any type of industrial system provided the above protocols are used. Keep in mind that some systems that use the datalink may not communicate because they do not use SAE standards such as Sauer-Danfoss or Pran. In one case, there is a utility vehicle that has a Cummins QSB, a Sauer-Danfoss Hydro-Static drive and a Pran Hydraulic controller for hydraulic functions and attachments. PF-Diagnose will work on the engine just fine but will not read the hydraulic controllers. One make of Industrial Wood Chipper uses a John Deere with J1939, it works just fine but there is no VIN so see the question above.
Q. Why will my USB-Link from Nexiq not connect?
A. The Nexiq USB-Link has had a number of problems with many programs and so quite a few updates have come out, you should update the firmware to the latest version and update the drivers to version 6. Check the Nexiq website for free downloads of the updated drivers and firmware. Also check the adapter using the test program provided by Nexiq, in some cases the USB plug in the bottom of the adapter gets broken, this is because the adapter hangs from the dash and the plug is touching the floor in such a way that when the mechanic gets into the cab and pushes against the adapter or bangs it, the plug gets jammed into the floor an it becomes damaged. To avoid this, use longer cables to the data-port so the adapter lies flat or hook the adapter so it does not hang straight down. the USB plug in the adapter has no real strain relief and is soldered directly on the circuit board making it the weak point on the adapter. Use the clips to secure the cable therefore protecting the USB port from stress. As to the actual functioning, with the latest drivers it worked great! se the earlier FAQ regarding the USB-Link
Q. Does PF-Diagnose work in Windows 7?
A. Yes. PF-Diagnose has been installed and tested with Windows 7 Home Premium and has shown no issues at this time. Some third party drivers have issues and they will be noted here as they become apparent. PF-Diagnose is a 32bit program and has not been tested in 64bit windows environments. If you use a USB-Serial adapter, you will need to update the drivers. See FAQ below
Q. I have Windows 7 and my Serial to USB adapter is not recognized, What now?
A. You
need to update the drivers.
You can look for the flag icon
The default COM port after the install is usually COM 4 or 5, most Datalink adapters will accept this however if you need to use COM1 or COM2, you can change the COM port setting in the Control Panel under Printers and Devices
Note that in Windows 7 you need to select Change Settings first before you select Properties and Advanced or you will get a message that you do not have permission to change registry settings...
For more information, please consult Windows 7 Help.
Does your Adapter work on both On and OFF road applications?
In many cases the connectors are the same, however some applications may require special adapters that we do not supply. You can make up your own or search the internet for a source. Below is the common 9 Pin Truck Datalink Port
Here are the pin configurations for Caterpillar
Industrial
Caterpillar for example has a lug to prevent the use of the industrial connector on trucks but the supply an adapter with the correct end and the A and B wires switched.
Why do I get a "Side by Side Configuration error" and what is that?
The Side by Side Configuration error is because the Visual C++ Libraries were not installed during setup. This can be because you selected no when asked to install these libraries, or you installed the cabinet file and not by selecting setup. The VC++ Libraries can be installed at any time, in either the downloaded file or the Disc if one was ordered, locate the folder vcredist_x86 and run the file vcredist_x86.exe, if you have the 64 bit operating system, CLICK HERE to download the 64 bit edition
Can I change parameters such as Horse Power or Max RPM?
No, PF-Diagnose is a diagnostic tool not a dealer tool. To change parameters you need to use the OEM software. PF-Diagnose is safe and can not change parameters or harm the ECM. It makes requests to see data and can request several tests or to have the codes erased, The ECM will respond only if it is safe to do so. PF-Diagnose does not interact directly with the modules operation. Dealer software if not used correctly can cause engine or ECM damage and usually requires OEM training to gain access to. Updating or changing an ECM incorrectly can render the ECM useless so PF-Diagnose will not support such features and recommends you take the vehicle to the dealer if parameter changes are required.
What is the support subscription and what if I need help after the first year?
The support subscription is an annual subscription that gives you free upgrades and support for each year you subscribe. Because updates require many hours of work and research and because support questions slow the development process, Pocketfleet charges an annual fee for those services after the initial year and is a common practice in the industry.
If you elect to not subscribe and find you have a question not listed here or discover that the latest update has the feature you need and it has been over 1 year from the date you purchased the software, you will have to purchase the new version at the going retail price. With that you will get whatever support and service is available at that time. Please note that 80% of the questions we get asked can be answered by reading the product page, checking this page or by reading the manual.
Also note that our support staff can answer questions about the software as well as offer suggestions about fault codes and what may be the cause. All support questions are passed to a qualified diesel technician that has several expert certifications and 30 years experience.
Will this software work on European or Asian Trucks? That is not known, there have been reports of limited success from England and Germany on DAF, MAN and Paccar but for the most part UK trucks use a form of OBD-II and in North America, J1587, J1708, and J939 is common in class 8 trucks. PF-Diagnose supports J1587/J1708/J1939 and our adapter has 2 cables, Deutsch On-Highway 6 PIN and 9 PIN. We do not guarantee connectivity on any other protocol or on European vehicles.
We can get other cables and we can make up a break-out cable for tapping directly to the data bus. These are special order.
The list of tested vehicles can be found on the product page These are vehicles that we have connected to and were able to view data and retrieve fault codes.
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and select the proper link and
Windows 7 will try to find the
drivers for you and explain how
to correct the problem. In
Most cases you need to install
the Prolific driver
